Help Desk Support Associate

Company: Fanning Personnel
Location: Boston
Posted on: March 25, 2025

Job Description:

--- Provide technical support for all end users and for all IT-related functions.--- Troubleshoot hardware-related issues and maintain hardware inventory.--- Provide iOS device support, including device setup, updates, and troubleshooting.--- Provide PC support, including device setup, configuration, updates, and troubleshooting.--- Provide end-user training as part of employee onboarding and software deployment/upgrades.--- Install new software releases and perform system upgrades.--- Collaborate with Infrastructure/Cloud team to ensure efficient operation of the Firm's desktop and mobile computing environments.--- Create and update detailed how-to notes on a regular basis, both for end user instruction and internal department procedures.--- Perform equipment moves and office setups.--- Resolve network printer connectivity issues.--- Provide application support, including remote access application support.--- Maintain Active Directory user accounts.--- Assist with audiovisual conference room training, setup, and support.--- Assist with telecommunications duties such as support for Microsoft Teams phones, wireless headsets, wireless broadband cards, and mobile devices.--- Actively update and expand job knowledge by participating in education programs, reading professional publications, and participating in professional organizations, seminars, and workshops.--- Perform other duties as assigned to support the business functions of the Firm.Qualifications:--- 2+ years of end-user support experience or an IT-related role.--- Experience supporting both onsite and remote users.--- Experience with hardware and software issues.--- Knowledge of Windows 10 and Microsoft Office Suite.--- Strong written and oral communication skills.--- Experience working in a team-oriented, collaborative environment.--- Strong attention to detail.--- Able to maintain a strict degree of confidentiality with all company matters.--- Strong customer-service orientation and ability to provide white-glove support.--- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.--- Ability to conduct research into technical issues and products as required.--- Embraces and actively promotes an inclusive and equitable work environment.
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Keywords: Fanning Personnel, Boston , Help Desk Support Associate, Other , Boston, Massachusetts