Representative, Guest Services

Company: Simon Property Group Inc
Location: Braintree
Posted on: April 3, 2025

Job Description:

Job Location:

South Shore Plaza

PRIMARY PURPOSE:

This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon's interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.

PRINCIPAL RESPONSIBILITIES:

The successful candidate's responsibilities will include, but not be limited to:

* Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service


* Delivers on all Simon Service initiatives and delivers excellent service to guests


* Serves as "Seller" function of the Simon Gift Card program, and/or other payment products


* Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs


* Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant


* Ability to respond to guest and retailer inquiries and advise on the appropriate resolution


* Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives


* Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations


* Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals


* Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives


* Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers


* Maintains confidentiality and follows the code of ethics



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MINIMUM QUALIFICATIONS:

* A high school diploma or equivalent


* 1-2 years of customer service or sales background


* The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times


* Must be at least 18 years of age


* Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests


* Ability to effectively perform multiple tasks for up to 5 hours at a time


* Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays



The salary range for this position is $14.24 - $21.34 per hour. Actual compensation within that range will be dependent upon various factors, including an individual's skills, experience, and qualifications.

Keywords: Simon Property Group Inc, Boston , Representative, Guest Services, Hospitality & Tourism , Braintree, Massachusetts