Applications Support Manager

Company: The Middlesex Corporation
Location: Littleton
Posted on: April 5, 2025

Job Description:

The Middlesex Corporation is a nationally recognized and award-winning leader in the heavy civil construction industry. Since 1972, the family business founded by Robert W. Pereira has developed an extensive client and project list through its consistent efforts to safely build America's infrastructure. The Middlesex Corporation specializes in building and reconstructing highways, bridges, marine, rail, and transit facilities through its collaborative team approach and focus on core values. In addition, Middlesex Asphalt in Central Florida is one of the largest and most productive asphalt plants in the United States with Middlesex Paving earning an equally solid regional presence and reputation.

Position Summary:The Applications Support Manager is a key member of the project team responsible for supporting the company's ERP software solutions including Vista by Viewpoint. This role involves supporting team members in all company departments regarding software use, support, training, development, and implementation.

Responsibilities:

• Comply with (and actively promote) all Safety policies and procedures including reporting all accidents, incidents, and near-misses to ensure adherence to our Number One Core Value - Safety First, in everything we do.
• Work with and support Construction & Paving Projects, Plants, Fleet, and General and Administrative departments (G&A) in performing and coordinating functional processes within Vista by Viewpoint (the company's ERP platform)(Vista), Trimble Construction One, and other related applications/software tools including the Team Portal, FM Timecards, Comdata/Expense Track, Insight software, HeavyJob, Dispatcher, Fleetwatcher, Command Alkon, Tenna, Power BI, and other related applications/software tools.
• Vista software modules include Accounts Payable, AR, Human Resources, Imports, Equipment, Cash Management, Purchasing, General Ledger, Subcontracts, Job Billing, Cost Management (PM/JC), and Material Sales.
• Team Portal support regarding HR, FM Timecards, and Equipment Purchase Orders.
• Promote and support Vista and other systems to manage, track, and coordinate related work items and documents electronically using available toolsets including Work Centers, Workflows, Checklists, Notifiers, and Analytics.
• As Manager track Applications Support cases for various applications/programs to determine the number of issues, time for resolution, and any specific patterns that need to be addressed to enhance user outcomes and reduce future reported cases.
• As Manager assist Director of Enterprise Applications in planning, refining, implementing, and maximizing all interrelated software tools utilized by the company.
• As Manager maintain the Middlesex Connect - Vista/Enterprise Applications directory that includes all related training materials and best practices.
• As Manager maintain, coordinate and schedule all Team Member training sessions working with Learning & Development.
• As Manager coordinate with Departments to properly setup, utilize, and maintain applications.
• Monitor the proper entry and maintenance of PO's and Receivers within Vista; assist in closing out Purchase Orders; and assist team members with the effective day-to-day use of the Purchasing Module and related programs. Provide guidance and support on Purchase Order updates and adjustments to maintain accurate committed cost.
• Create, modify, manage, and assign Work Centers and related Inquiries in Vista. Maintain Work Center Library Templates by functional groups.
• Work with Imports and other Vista tools to update, import, or report key data and changes.
• Assist with supporting, providing training, and coordinating related system-based activities to streamline business processes and promote best practices.
• Assist with effective document management and training utilizing available systems such as Vista Document Management, including Developing, using monitoring,g and maintaining Vista Document Management and other available toolsets to facilitate a true company-wide document management solution. Continue efforts to streamline the matching of receiver documents in the field to invoices received from vendors.
• Be part of the implementation team to revisit all Vista modules to achieve full use and functionality of system toolsets. Help roll out new concepts and initiatives.
• Promote and support reporting tools such as Global Software Spreadsheet Server (financial reporting - department and management level via use of distribution templates), Query Designer (SQL report expansion into Vista for use in Work Centers), FM Timecards, and Vista reports, Work Centers, and exports.
• Track and respond to user requests regarding Vista and other applications.
• Assist in finalizing and updating Vista and other applications' internal process documentation and linking documentation stored in SharePoint via Vista "Buttons".
• Assist with new hire orientation, including an introduction to Vista and continued training. Help establish and maintain a training grid for team members in the Vista HR module.
  
  
  Qualifications:
  • Vista by Viewpoint (Trimble Construction One) or other major construction-related ERP system(s).
  • Construction or related industry experience preferred in a finance/systems or operations/system role with Vista or a similar construction-based ERP platform a plus.
  • Minimum 3-6 years' experience in a similar role.
  • BS in Accounting, Finance, Computer Science, or Construction Management is also a plus.
  • Strong understanding of financial and construction cost accounting principles required.
  • Must be able to work in a fast-paced, demanding, and lean environment providing quick and accurate results with the ability to multi-task.
  • Dedicated hands-on self-starter with attention to details and willingness to be very flexible.
  • Proficiency with all information systems including Microsoft office tools (high degree of Excel expertise) and Global Spreadsheet Software.
  • Above average verbal and written communication skills.We offer our full-time and eligible part time team members a comprehensive benefits package that's among the best in our industry. Benefits include medical, dental and vision plans covering eligible team members and dependents, employee assistance programs, life insurance, disability, top-tier 401k with matching, tuition reimbursement, industry leading referral program, and generous paid time off.
    
    
    
    PI566bce8407ce-37248-37331496

Keywords: The Middlesex Corporation, Boston , Applications Support Manager, Executive , Littleton, Massachusetts