Senior Program Manager, Customer Success PMO

Company: MongoDB
Location: Boston
Posted on: February 11, 2025

Job Description:

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
We're looking for an individual with a passion for people, process, and technology to lead the Project Management Office (PMO) within our Customer Success Center of Excellence. This individual will build the framework upon which our global project management practice is built, in addition to driving change management initiatives that unify our internal teams and bring the customer to the center of everything that we do. Through cross-functional collaboration, and a keen eye for design-centered execution, this role will drive project impact and lead the design and implementation of highly effective change and communication strategies.
This role can be based out of our Boston office or remotely in the Eastern region.
Responsibilities:

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• Lead establishment of a formal Project Management (PM) function within the Customer Success Center of Excellence to ensure transformational projects are captured, prioritized, tracked, and measured throughout the project lifecycle
  
• Facilitate project lifecycle from kick-off to close to ensure desired outcomes; manage project check-in meetings to ensure deliverables are on track and risk is remediated
  
• Communicate needs, timelines, and feedback between project stakeholders to drive alignment and accountability; monitor projects plans, updates, and statuses
  
• Lead the design and delivery of the change management program inclusive of readiness activities, team enablement, and implementation of change management strategies
  
• Develop communication strategies and implement processes, activities, and programs that result in timely dissemination of information and communication consistency
  
  Qualifications & Requirements:
  
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  • Proven project management skills, including the ability to lead the development, documentation, and execution of a global project portfolio
    
  • Experience developing a project management framework, including objectives and key metrics, upon which a project will be evaluated and tracked for progress
    
  • Demonstrated experience building a successful change management framework for field teams including creating and managing relevant communication tactics
    
  • Self-starter that takes initiative for proactively supporting both strategy and tactical execution plans with high attention to detail and delivery excellence
    
  • Excellent interpersonal skills including effective listening, written and verbal communication, with ability to influence and align priorities
    
  • Outstanding collaboration skills with the desire and patience to work cross-functionally with a diverse global team to establish and meet shared organizational goals
    
  • Ability to remain calm and focused when handling multiple projects in a fast-paced, agile environment while still meeting deadlines with ease and accuracy
    
  • Minimum 5 years of related experience; knowledge of Customer Success a plus; Project Management Professional (PMP) certification highly desired
    
    To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys., and help us make an impact on the world!
    MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
    MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    Req ID: 4253045843MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.MongoDB's base salary range for this role in the U.S. is:$82,000-$161,000 USD

Keywords: MongoDB, Boston , Senior Program Manager, Customer Success PMO, Executive , Boston, Massachusetts