Tax Examiner V

Company: Commonwealth of Massachusetts
Location: Boston
Posted on: March 20, 2025

Job Description:

An Official website of the Commonwealth of MassachusettsALERTEffective January 25, 2024, Executive Order #627 cements the Commonwealth's well-established practice of skills-based hiring, paving the way to a more equitable hiring process. The Commonwealth is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to serve our citizens. Join us today!Job Description - Tax Examiner V (250000LO)Agency Overview: The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management.Vision Statement: Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent.Division Overview: The Resolution Division works with taxpayers, practitioners, and the other Tax Administration Divisions to address issues that could not be resolved in the Tax Division or Operations Division. This includes making decisions on abatement claims, resolving disputes, and working with taxpayers on problem cases.Job Summary:The PRO Tax Examiner V supervises the PRO tax unit to provide one-stop-shopping to our customers at the initial point of contact through the highest level of professional service. This position:

• Represents DOR as needed either through in-person customer service or outreach;
• Establishes group work plan and assigns work according to identified priorities;
• Ensures appropriate coverage for telephone operation;
• Assigns, monitors, and reviews employee casework to ensure accurate and timely completion;
• Works with staff to include handling cases that escalate;
• Identifies and communicates to management problems including systemic, tax related, procedural and/or operational with recommendations to include training needs;
• Communicates and ensures compliance with Agency and Bureau policies and procedures;
• Ensures employees are engaged in assigned activities and are resolving issues accurately and professionally;
• Assists in resolving issues raised by government officials;
• Interprets and communicates appropriate provisions of statute, rulings, regulations, policies, and procedures; adheres to all personnel policies and procedures;
• Conducts employee performance evaluations, performs related tasks as requested.Preferred Qualifications:
• Ability to analyze and determine the applicability of tax data to draw conclusions and make appropriate recommendations.
• Ability to write concisely, to express thoughts clearly, and to develop ideas in logical sequence.
• Ability to exercise discretion in handling confidential information.
• Ability to adjust to changing situations to meet changing program requirements.
• Ability to establish and maintain harmonious working relationships with others.
• Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources, controlling work through periodic reviews and/or evaluations, determining subordinates' training needs and providing or arranging for such training, motivating subordinates to work effectively, determining the need for disciplinary action and either recommending or initiating disciplinary action.Minimum Entrance Requirements: Applicants must have at least (A) five years of full-time, or equivalent part-time, professional experience in accounting, auditing or tax examining work, of which (B) at least one year must have been in a supervisory, administrative or managerial capacity, or (C) any equivalent combination of the required experience and the substitutions below.Substitutions:
• A Bachelor's degree with a major in accounting, business administration or business management may be substituted for a maximum of two years of the required experience.
• A Graduate degree with a major in accounting, business administration or business management may be substituted for a maximum of three years of the required experience.Special Requirements: Based on assignment, possession of a current and valid Massachusetts Class D Motor Vehicle Operators License may be required.An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.Official Title: Tax Examiner VPrimary LocationJob:Job:Accounting and FinanceAgency:Agency:Department of RevenueSchedule:Schedule:Full-timeShift:Shift:DayJob Posting:Job Posting:Jan 30, 2025, 4:24:48 PMNumber of Openings:Number of Openings:1Salary:83,173.22 - 121,128.54 YearlyIf you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Allan Motenko - 6176263410Bargaining Unit: 06-NAGE - Professional Admin.Confidential: NoPotentially Eligible for a Hybrid Work Schedule: Yes
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Keywords: Commonwealth of Massachusetts, Boston , Tax Examiner V, Accounting, Auditing , Boston, Massachusetts