Public Trust Salesforce Agent

Company: VirtualVocations
Location: Lowell
Posted on: April 6, 2025

Job Description:

A company is looking for a DOE Salesforce Agent.
Key Responsibilities

Provide front line technical support to remote users via calls, email, and online service requests
Utilize technical skills and knowledgebase to analyze and diagnose customer issues
Document issues and troubleshooting steps for escalation and audit purposes

Required Qualifications

High school diploma or equivalent
Must be a U.S. Citizen and able to obtain a Public Trust clearance
Knowledge of IT support best practices
1-3 years of relevant experience in a customer service/support environment preferred
Experience with common software and operating systems

Keywords: VirtualVocations, Boston , Public Trust Salesforce Agent, Sales , Lowell, Massachusetts

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