Analyst, Customer Analytics

Company: AAA Life Insurance Company
Location: Boston
Posted on: April 22, 2025

Job Description:

OverviewWhy join?Join us in revolutionizing an entire industry's customer engagement. We prioritize human connection through technology. If you're driven by purpose and want to make a meaningful impact on people's lives, this is the place for you. Our team challenges norms with the support of a trusted American brand.

• Purpose: A leading professional services firm found that AAA Life associates demonstrate some of the highest levels of commitment, empathy, and dedication when compared to top U.S. companies in a benchmark analysis.
• Growth: We have the privilege to offer our products to tens of millions of Americans that make up the AAA member base.
• Focus is on "working families", "everyday Americans", "ordinary citizens", "mainstream population", "average income households", providing life insurance products that truly impact people's lives.
• Team (Culture): USA Today named us a 2024 top US workplace.Who are we looking for?The Analyst, Customer Analytics will be responsible for harnessing data from across the organization to create automated, insightful reports and analyses that reveal key trends, optimize performance, and drive strategic decision-making. You'll evaluate processes, use advanced statistical methods, and develop models to unlock business opportunities, improve customer experience, and boost sales and retention. Partnering with cross-functional teams, you'll shape data transformation initiatives, streamline reporting processes, and deliver impactful presentations to leadership and the board.ResponsibilitiesHow will you contribute?
  • Access and leverage data from across various areas of the organization to develop automated, easy to understand reports and ad hoc analyses that effectively answer questions, identify patterns and highlight operational metrics.
  • Assist with analyzing data to evaluate process effectiveness and performance across multiple dimensions.
  • Help to develop and implement processes that maximize statistical methods, scenario planning, and model development to optimize business outcomes.
  • Proactively seek out new opportunities to increase sales, improve retention and enhance the customer experience.
  • Build presentations for leadership and board level meetings.
  • Actively participate in data transformation projects, focusing on automation and standardization.
  • Support the development, implementation, testing, documentation, and ongoing validation of reporting and data processes in support of organizational KPIs.QualificationsWhat do you offer?
    • Bachelor's or equivalent experience in Business Statistics, Applied Mathematics, or related technical field.
    • Previous experience working in a customer analytics role.
    • Intermediate experience in Excel, including formulas and VLOOKUP.
    • Previous experience using SQL, Python, or a similar tool to query and analyze data.
    • Previous experience using Power BI or Tableau for data visualization.
    • Diverse analytical experience that can be applied across multiple lines of business or departments.
    • Previous experience in insurance or financial services preferred.What can we offer?
      • Enjoy a hybrid work environment that promotes work-life balance.
      • Comprehensive medical, dental, and vision coverage starting from your first day.
      • Employer 401k match and employer contribution to a pension plan.
      • Generous PTO and paid parental leave to support your family needs.
      • Opportunities for associate engagement in various social programs and community involvement initiatives.
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Keywords: AAA Life Insurance Company, Boston , Analyst, Customer Analytics, Professions , Boston, Massachusetts