Senior Manager - Production Support, Data Governance and Operations

Company: Fidelity Investments
Location: Boston
Posted on: February 10, 2025

Job Description:

Senior Manager - Production Support, Data Governance and Operations at Fidelity Investments summary:
The Senior Manager of Production Support, Data Governance, and Operations oversees operational functions, end-user support, and compliance for financial data systems. This role involves leading a team of analysts, driving operational improvements, and becoming a subject matter expert on financial transaction data. The position also emphasizes data management, process improvement, and collaboration with technology partners.
Job Description:Job DescriptionSenior Manager - Production Support, Data Governance and Operations -The RoleThe Fidelity Brokerage Data Aggregation Technology Team is seeking a Senior Manager to lead an operational function that performs end-user support, development operations oversight, data analysis, and ensures compliance with general IT controls for a portfolio of software solutions. The candidate will become a subject matter expert on customer financial transaction data, lead a team of analysts that provide first level support for incidents and problems, perform trend analysis and KPI measurement for the effectiveness of the operations function. The candidate will also be responsible for working with related technology partners to drive the resolution of complex system issues that require escalation and resolution. The candidate will also become a master of the data elements associated with retail and correspondent trading, cash management and spending, workplace investing, charitable gifts, and other benefits related datasets. A strong candidate will have some background in Postman, brokerage-related concepts, database querying, and overall data management. The candidate must also have experience with the agile development methodology, project management-related best practices, and leadership. - -This position is based in Boston, MA. -The candidate will be expected to work in the Boston office 10-days per month to align with our team's scheduled connect weeks. All remaining working hours can be in-office or remote based on the candidate's preference.Primary Responsibilities

• Oversee and manage a queue of incident and problem tickets associated with the Data Aggregation product. The Senior Manager will work with Analysts to review each incident, perform research, and liaise with technology partners to quickly troubleshoot and resolve issues.
• Participate in projects to build operational dashboards specific to change, problem, and incident management for our platforms.
• Establish operational KPIs and drive to team to operate efficiently to achieve targets.
• Partner with technology teams to recommend operational improvements that will reduce incident volumes and eliminate reoccurring issues.
• Help to build a controls framework to ensure those datasets have the highest possible quality rating.
• Understand and document current state data definitions, scope, and process flows associated with our platform.
• Work collaboratively with appropriate Tech teams to manage security mechanisms and data access governance.
• Contribute ideas and information to solution design discussions.
• Become a subject matter expert on data content, scope, and business process flows related to our platform.
• Oversee and implement process improvement initiatives specific to data management and operational support.
• Facilitate meetings in an organized and efficient manner.
• Ensure the technology capabilities are responsive to the needs of the business objectives.The Expertise and Skills You Bring
  • Bachelor's Degree plus at least 5 years of experience in operational support or data analytics, or Master's Degree plus at least 3 years in support or data analytics.
  • Experience leading teams and driving strategy.
  • Scripting experience in SQL and familiarity with both relational and non-relational databases.
  • Strong desire and experience with data in various forms (data warehouses/SQL, unstructured data)
  • Experience with AWS Services, APIs, data analysis, and related software including Postman, Python, and Snowflake is preferred.
  • At least 2 years of experience working with concepts and practices within the financial services industry.
  • We as a team are motivated and show a strong desire to succeed.
  • We get things done while you are focused and passionate about delivering value.
  • We are great teammates to one another with a passion to use technology to help customers in an evolving regulatory marketplace.Certifications:Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite. At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to .
    We welcome those with experience in jobs such as General, General, and General and others in the General to apply.
    
    Keywords:
    Data Governance, Production Support, Operational Management, Data Analytics, Incident Management, Financial Services, Agile Methodology, Database Management, Project Management, KPI Measurement
    

Keywords: Fidelity Investments, Boston , Senior Manager - Production Support, Data Governance and Operations, Professions , Boston, Massachusetts