Alarm Service/Installation Coordinator - Onsite

Company: Viva USA Inc.
Location: Cumberland
Posted on: April 26, 2025

Job Description:

Title: Alarm Service/Installation Coordinator - Onsite

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.










Mandatory skills:


alarm system installation, servicing,
CAD, computer assisted drafting,
alarm systems, fire alarm systems, intrusion, intrusion alarm panel,
alarm control equipment, Honeywell, Bosch, DMP systems,
electronic technology,
Burglary, Fire Alarm, Access systems,
call center,
SmartSheet, share validation, outbound dial parameters,
Email alarm service companies, schedule maintenance









Description:

Position Summary:
The client has an exciting opportunity for an Alarm Service/Installation Coordinator. This individual is responsible for supporting Burglary, Fire Alarm, and Access systems for client stores. Working closely with the client subcontractors to help resolve Service and Installation issues pertaining to client entities. The Alarm Service/Installation Coordinator position is in a fast-paced call center environment working in conjunction with the client's Central Station Monitoring team on trouble shooting calls. This role provides the opportunity to learn new technologies.

Duties:
Collaborate with other internal departments to ensure proper communication for both the intrusion and fire alarm systems
Manage SmartSheet and share validation details with other departments
Validate the intrusion and fire alarm systems are reporting over the correct phone lines
Calls stores and performs technical troubleshooting ensuring the alarm system is picking up on the correct extension
Program outbound dial parameters and ensure the intrusion alarm panel can accept program changes made through the phone system
Email alarm service companies and schedule maintenance as necessary

Experience:
Minimum of 3-5yrs experience in alarm system installation &/or servicing. Ability to multitask and work on multiple projects simultaneously.
CAD (computer assisted drafting) experience &/or training in alarm systems is desired. Factory training and hands-on experience with various alarm control equipment including Honeywell, Bosch and DMP systems preferred

Education:
Must have minimum of 2-year associate's degree in electronic technology or equivalent years of related work experience.
Verifyable High School Diploma or GED Required - Yes

Notes:
Monday through Friday 08:30-17:00





VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.




Contact Details :

Account co-ordinator: Keerthana Bathrappan, Phone No: (847) 278-2460, Email: staffing10@viva-it.com

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
staffing10@viva-it.com - http://www.viva-it.com

Keywords: Viva USA Inc., Boston , Alarm Service/Installation Coordinator - Onsite, Other , Cumberland, Massachusetts