IT Support Specialist

Company: Fashion Institute of Design & Merchandising
Location: Boston
Posted on: March 29, 2025

Job Description:

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves: What is our impact on the world?Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.In the role of IT Support Specialist, we'll count on you to:

• Apply technology to address business needs and constraints
• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
• Participate in enterprise-wide IT projects and initiatives
• Diagnose system hardware, software, and operator problems
• Provide advanced troubleshooting on complicated IT issues
• Provide support for software applications
• Provide desk side training upon request for enterprise applications
• Request hardware and software through the requisition system as directed by their supervisor
• Provide hardware support, printer and printing support
• Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
• Assist the IT Support team with software inventory where required
• Provide local office coordination and communication of technical support topics/issues of interest
• Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
• Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
• Perform other duties as neededPreferred Qualifications
  • Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
  • This position may include travelRequired Qualifications
    • Associate's degree in Computer Science/MIS-related area or equivalent work experience
    • A minimum of 1 year of experience in technical support of PC, networks and servers
    • Excellent working knowledge of personal computer and peripherals
    • Experience in systems operations and maintenance
    • Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
    • Working knowledge of Microsoft Office applications
    • Excellent client service, interpersonal and communication skills
    • Self-starter able to handle multiple tasks and deadlines with minimal supervisionWhat We BelieveHDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.Our CommitmentAs employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.Primary LocationIndustry: ITSchedule: Full-timeEmployee Status: RegularBusiness Class: Marketing and AdminJob Posting: Mar 6, 2025At HDR, we are committed to the principles of employment equity.We are an Affirmative Action and Equal Opportunity Employer.We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.Ready to learn more? Let's work together to make great things possible.We design solutions to the world's greatest challenges. We're always looking for great talent to join our global teams.
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Keywords: Fashion Institute of Design & Merchandising, Boston , IT Support Specialist, Other , Boston, Massachusetts