Product Operations Senior Associate

Company: athenahealth, Inc.
Location: Boston
Posted on: March 27, 2025

Job Description:

Grow your career internally or refer a friend to athenahealth!We are looking for a Product Operations, Sr Associate to join the athenahealth Product Operations team in close proximity to either our Boston, MA location or our Belfast, ME location. The Product Operations team is responsible for helping drive value for the athenahealth Product Management organization by providing analytics-based, consultative feedback rooted in alpha and beta product development testing best practices. We are looking for a mission-driven, innovative, and outcomes-oriented teammate to join us in our quest to enhance and drive progress for athenahealth's Product organization, enabling the improvement of the healthcare industry for the better.The ideal candidate will understand the entire life cycle of a feature, driving the execution and customer coordination of pre-GA activities (alpha & beta) to enable better release outcomes. The candidate will support features from creation to GA, leading thoughtful planning of established alpha/beta test practices, alignment of end user enablement teams, and driving accelerated value across the features supported, while coaching Product Owners on athenahealth Product Management best practices. The ideal Product Operations Senior Associate candidate also will demonstrate a proficient background in markets athenahealth serves today - revenue cycle, electronic health records, population health, and/or patient engagement strategies - and has a foundational understanding of the product management discipline and a working knowledge of agile scrum.You have a passion for improving healthcare. Your self-starter drive helps you achieve meaningful results with empathy for the users of our products and services. Your stakeholder management skills enable you to influence others both horizontally and vertically within and outside the organization. You understand the software development process and appreciate the diverse personalities in our cross-functional teams. You are a pragmatic problem solver and possess the ability to prioritize and multi-task in a fast-paced environment, manage multiple complex projects simultaneously, and meet deadlines while demonstrating sound judgment in determining when to act independently or escalate. Additionally, you embody a growth mindset and resourcefulness, continuously seeking opportunities for personal and professional development and leveraging available resources to drive success.Job Responsibilities

• Accelerating the delivery and impact of features and roadmap alignment
• Planning, executing, and measuring product features proof of concepts & tests
• Driving efficient cross-scrum team R&D operating and dependency management performance
• Organizing and planning product tests to ensure the adoptability and scalability of both new products and product enhancementsJob Qualifications
• Bachelor's Degree required
• Previous experience in related healthcare and product management fields required
• Minimum 5 years overall professional experience, inclusive of 1 - 2 years of related client communications, product management, or user research preferred
• Experience with client communications in a B2B setting preferred
• Strong stakeholder management with the ability to influence higher co-horted stakeholders across multiple functions
• Excellent verbal and written communication skills, especially with customersTravel Requirements
• 10% for tri-annual offsites and industry education (ex: on-sites, conferences, etc.)
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Keywords: athenahealth, Inc., Boston , Product Operations Senior Associate, Other , Boston, Massachusetts