Customer Success Associate

Company: LeanIX
Location: Boston
Posted on: March 26, 2025

Job Description:

We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages - from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.Customer Success AssociateHybrid and based in Massachusetts region, USWHAT IS WAITING FOR YOU?

• Be considered a LeanIX tool expert both internally and by customers
• Take on ownership of customers and their success with LeanIX
• Maintain a high sense of urgency related to customer requests and prioritize these customer requests
• Answer complex and technical questions based on internal research
• Translate customer feedback into product requirements and reusable content
• Analyze product usage behavior and draw conclusions and recommendations for customers based on this data
• Ensure the success of Customer Success Engineer products with customersWHAT ARE WE LOOKING FOR?
• 0-2 years of work experience in IT Management Consulting
• Strong computer science fundamentals are preferred
• Strong communication and problem solving skills
• Basic knowledge of IT management / the Enterprise Architecture domain
• Have a data-driven understanding of Customer Success
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Keywords: LeanIX, Boston , Customer Success Associate, Other , Boston, Massachusetts