Concession Supervisor

Company: Facility Management Corp
Location: Everett
Posted on: February 16, 2025

Job Description:

Career Opportunities with FMC Ice SportsA great place to work.Are you ready for new challenges and new opportunities? Join our team!Current job opportunities are posted here as they become available.Making our Community a Better Place Starts with You - Join our Team, Make a Difference!Facility Management Corporation, known as "FMC Ice Sports" was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States, operating 25 public ice skating arenas across Massachusetts.As the Concession Supervisor, you will be responsible for running the on-site operations of our concession stands at various ice arenas. You will oversee cleanliness, product quality, inventory, customer service, stand safety, food safety, and alcohol service (where applicable). Must maintain excellent attendance and be available to work an event-based schedule.Full-time position. Eligible for medical, dental, vision, HSA, 401K and earned time after eligibility period is met.Preferred Skills and Qualifications:

• HS diploma or equivalent.
• Serve Safe Certified or willingness to become certified.
• Previous experience in food handling, sanitation, and customer service is preferred.
• Detail oriented, ability to multi-task and effectively prioritize in a fast-paced, changing environment.
• Ability to be self-directed while working in a team-oriented environment.
• Ability to work a flexible schedule including nights, weekends, and long hours.
• Ability to adapt to new procedures and work as a team to improve efficiency and quality.
• Previous experience in a supervisory role within a food service environment is highly preferred.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills, with the ability to lead and motivate a team.Primary Duties and Responsibilities:
  • Supervise day-to-day operations of concession stands, ensuring smooth and efficient service.
  • Maintain inventory levels and order supplies as needed; work with the Food and Beverage Manager to improve procedures.
  • Recruit, hire, and train concession stand staff, providing ongoing coaching and performance feedback.
  • Create and manage staff schedules to ensure adequate coverage during operation hours.
  • Monitor and enforce food safety and sanitation standards, following health department regulations.
  • Handle customer inquiries, feedback, and complaints promptly and professionally.
  • Collaborate with management to develop promotional strategies and enhance customer satisfaction.
  • Perform regular inspections of concession stands to ensure cleanliness and compliance with safety standards.
  • Prepare and analyze sales and inventory reports to identify opportunities for improvement and cost control.
  • Other duties as assigned to support the concession operation as directed by the Food and Beverage Manager.Compensation: Base pay range: $18 - $22 per hour. Starting rate is based upon the concessions "level" of operation. Eligible for annual increase of 2% - 4% based upon performance.The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer.
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Keywords: Facility Management Corp, Boston , Concession Supervisor, Other , Everett, Massachusetts