Compliance Specialist (Saturday-Wednesday)

Company: Klaviyo Inc.
Location: Boston
Posted on: February 15, 2025

Job Description:

Compliance Specialist (Saturday-Wednesday)Customer SupportCompliance is critical to Klaviyo's success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo's abuse prevention, detection, and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset. As a Compliance Specialist, you will drive adherence to internal and external policies such as Klaviyo's Acceptable Use Policy (AUP) through both technology and one-on-one customer engagements. You will help to reduce the risk of abuse on the Klaviyo platform while enabling an optimal customer experience.How you will make a difference:

• Develop an in-depth knowledge of the Klaviyo platform, sending infrastructure, and compliance configurations.
• Serve as a subject matter expert, engaging with new and existing customers to provide expertise in compliance best practices.
• Communicate thoughtfully and effectively to provide answers to questions for both technical and non-technical end users.
• Receive, investigate, and address inquiries about compliance enforcement and policies to optimize Klaviyo's reputation in the broader messaging ecosystem.
• Work with Klaviyo vendors to remediate compliance issues in a timely manner.
• Maintain and optimize compliance systems to mitigate threats and reduce false positives.
• Monitor and use abuse prevention tools to address issues of risk in a timely manner to maintain SLAs.
• Collaborate with internal and external stakeholders to drive positive compliance outcomes.
• Maintain a high level of regulatory expertise in SMS and Email messaging.Who you are:
  • Have availability for a Saturday-Wednesday schedule to help protect against abuse and support our customers during weekend hours.
  • A proactive and self-motivated individual who identifies and solves problems; comfortable with a high degree of responsibility, ambiguity, and autonomy.
  • Data-driven, comfortable developing action items from large sets of data.
  • Capable of learning quickly and mastering complicated systems and manual processes.
  • Have experience in the compliance, fraud, abuse, or user protection space.
  • Empathetic and customer-first.
  • Energized by supporting teammates in achieving mutual goals; passionate about driving measurable impact in a dynamic environment.
  • A brilliant communicator, whether it's in a meeting, an email, or a slide deck.
  • Experienced with or able to quickly pick up (a plus): Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, Tableau, and Salesforce; DNS, IPs and other networking concepts; Email marketing, SMS marketing, and E-Commerce platforms.Base Pay Range For US Locations:$84,000 - $126,000 USDGet to Know KlaviyoWe're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in e-commerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment, or any other characteristic protected by applicable law.IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.You can find our Job Applicant Privacy Notice here.
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Keywords: Klaviyo Inc., Boston , Compliance Specialist (Saturday-Wednesday), Other , Boston, Massachusetts