Product Specialist

Company: RaySecur
Location: Boston
Posted on: February 10, 2025

Job Description:

Preferred location: Greater Boston area, or near major US airport.Position Summary:The Product Specialist will play a critical role in supporting RaySecur's sales team by providing technical expertise and ensuring seamless execution of pre-sales, sales support, and operational activities. This role bridges the gap between technical solutions and customer needs, while also providing operational support to enhance sales effectiveness and ensure a positive customer experience.Key Responsibilities:Pre-Sales Support

• Develop sales tools and refine processes to empower field sales teams and drive revenue generation.
• Prepare and deliver technical presentations and product demonstrations, both virtually and onsite.
• Utilize resources and apply learning to teach and tailor product solutions to the customer's environment.
• Act as the product technical expert liaison during the sales process to address customer inquiries and concerns.Sales Operations Support
• Input HubSpot CRM data, ensuring accurate tracking of sales activities, customer data, and key metrics.
• Prepare and refine sales-related documents, including proposals, presentations, and reports.
• Support management of sales demo equipment fleet, including demo logistics coordination.RFP & Contract Management
• Manage the RFP and contract processes, draft comprehensive responses, meet due dates, and ensure that all RFPs and proposals align with customer requirements.
• Create and maintain a catalog of FAQs and boilerplate responses to streamline future RFP and contract preparations.
• Track and report metrics, including the percentage of RFPs completed, submitted on time, and accepted without submission issues.
• Provide administrative support for proposal submission, contract execution, renewals, and updates.Market & Product Awareness
• Stay informed on product launches, marketing promotions, industry trends, and market insights, sharing actionable data to support sales growth.
• Provide sales teams with relevant updates on market dynamics and competitor activity.Trade Shows & Events
• Represent RaySecur at industry trade shows and events, showcasing product capabilities and networking with potential customers.
• Support logistics for trade show participation, including setup, booth management, and follow-up activities.Cross-Functional Collaboration
• Work closely with the product and engineering teams to stay informed on product updates, features, and developments.
• Collaborate with marketing on sales enablement tools and materials.
• Provide field feedback to inform product improvements and customer needs.Customer Support Transition
• Support the handoff of customers to post-sale service teams, ensuring a smooth transition and clear communication of customer expectations and requirements.Qualifications
• Bachelor's degree in engineering, business, or a related field, or equivalent experience.
• 3+ years of experience in field sales support, technical sales, or sales engineering role, in a technology or security-related field.
• Familiarity with CRM tools (HubSpot preferred) and sales processes.
• Strong technical aptitude and ability to understand and explain complex solutions, including setup, demonstration, and troubleshooting of hardware systems.
• Excellent communication, presentation, and interpersonal skills.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Willingness to travel as needed (up to 75%).Preferred Qualifications
• Experience with public sector contracts (e.g., GSA, Federal, State, and Local).
• Familiarity with security technologies or public safety solutions.
• Knowledge of sales metrics, forecasting, and reporting.Why Join RaySecur?At RaySecur, you'll work with a passionate and innovative team dedicated to protecting people and organizations from hidden threats. We offer a collaborative work environment, opportunities for growth, and a chance to make a meaningful impact in the public security space.LEGAL NOTICES: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Keywords: RaySecur, Boston , Product Specialist, Other , Boston, Massachusetts