Customer Support Advocate
Company: VirtualVocations
Location: Springfield
Posted on: November 1, 2024
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Job Description:
A company is looking for a Customer Support Advocate for a
6-month contract position.
Key Responsibilities
Provide immediate support via live-chat, email, ticketing, social
media, and phone
Utilize internal support resources to address user concerns
effectively
Collaborate with teams to enhance the member experience and
represent customer feedback
Required Qualifications
2+ years of experience in Product/Customer Support across multiple
channels
1+ years of experience in a B2B/B2C SaaS environment
Experience with Intercom and Zendesk
Ability to adapt to schedule changes, including weekend
coverage
Self-motivated with a focus on growth and learning
Keywords: VirtualVocations, Boston , Customer Support Advocate, Other , Springfield, Massachusetts
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