IT-Technical Support Specialist-Region 2

Company: Allegiance Fire & Rescue
Location: Boston
Posted on: April 1, 2025

Job Description:

IT-Technical Support Specialist-Region 2Boston, MA, USAJob DescriptionPosted Thursday, March 20, 2025 at 4:00 AMJob Responsibilities:

• Provides initial support and assistance to all users of PCs, PC Networks and related peripheral devices. This includes the support of "approved" PC software applications.
• Provides initial support to users of vendor applications; analyzes problems and contacts vendors for support if necessary. Responsible for making sure that vendor system application problems are resolved in a timely manner.
• Responsible for referring support issues to the Technical Support Specialist II or System Engineer when appropriate.
• Makes certain that each user receives timely and adequate support.
• Responsible for the setup & configuration of PC's, printers and other peripherals.
• Responsible for the setup & configuration of approved software.
• Responsible for making sure that each call for support is properly documented using the Help Desk System.
• Responsible for managing projects and meeting deadlines using best judgment to achieve goals. Projects to be assigned by management.
• Work in a rotation with other employees for after-hours technical support of end users. Responsible to ensure all emergency items are resolved in a timely manner. Using other resources when necessary.
• Performs all other duties as assigned by supervisor.
• Must have reliable transportation. Travel visits to regional locations will be necessary.Qualifications and Experience:
  • Excellent oral and written communication skills.
  • Excellent project management skills.
  • Excellent Windows and Microsoft Office Skills.
  • Should possess A+ or greater IT certification or degree
  • Demonstrated understanding and technical proficiency with Windows Server, Active Directory, and Current Windows Environments
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Keywords: Allegiance Fire & Rescue, Boston , IT-Technical Support Specialist-Region 2, IT / Software / Systems , Boston, Massachusetts