Systems Administrator

Company: Continental Resources
Location: Bedford
Posted on: February 16, 2025

Job Description:

Overview

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

ConRes is one of the nation's most established and reliable sources for IT solutions. Since 1962, we have supplied best-of-breed technical solutions and services to customers in a global capacity.

As a solutions provider, ConRes pairs the selling of hardware and software with services. We operate across five main pillars: Hybrid Cloud, Workplace, Security, AI and Optimization Services. We act as the bridge between best-of-breed OEMs, making their solutions easier to plan, implement and support.

The System Administrator will work with a team of managed services analysts and engineers to deliver excellent support and management of our customers' environment. They will field issues and requests escalated directly by customer IT personnel, end users, and monitoring tools. Our managed services data center practice focuses on providing the comprehensive expertise our customers need to manage and operate their infrastructure. This role will have broad exposure across a range of network, server, virtualization, and security platforms, working issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter with a broad technical background, the ability to learn quickly, and exceptional customer service skills.

Responsibilities

System Operations:

Document processes, procedures, and reporting to ensure our customer environments are operating efficiently and in line with best practices
Participate in projects and customer onboardings
Regularly upgrade server, virtualization, backup, and storage systems as needed
Manage system infrastructure including, databases, testing computer equipment, firewalls, malware and other software and hardware

General Operations:

Communicate clearly with customers both in writing and over the phone
Execute change requests and address issues escalated from the technical analyst team
Perform mid-level and advanced troubleshooting of issues across a wide range of technical platforms including Linux/Windows servers, network devices, hypervisors, and storage systems
Respond to automated alerts performing troubleshooting and resolution of issues
Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
Research technical issues, using internal and publicly available documentation
Work with OEM and 3rd party support providers to resolve issues
Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
Ability to work independently proactively identify and resolve issue without direct instruction
Act as an escalation point during both business and non-business hours, as required
Configure system backups and verify that backups have been completed
Provided mentorship, guidance, and technical expertise to System Analysts
Perform other tasks as assigned by management






Qualifications

Education and Training

High school diploma required; college degree strongly preferred
Relevant certifications strongly preferred: Microsoft MCSA
Red Hat RHCSA
ITIL 4 Foundation
AWS Certified SysOps Administrator
VCP Data Center Virtualization



Experience

1-3 years in a technical field
Experience providing customer support
Experience in 24x7x365 Managed Services or SaaS organization preferred
Experience using ITSM and Monitoring tool sets

Skills

Highly analytical thinker and troubleshooter
Detail oriented with excellent documentation and communication skills
Self-motivated, passionate about technology, with the desire to learn new things
Ability to administer online collaboration platforms such as Office 365 or G Suite
Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls preferred
Ability to administer unified communications platforms strongly preferred
Strong knowledge of IT security principles
Ability to mentor and train System Analysts

Keywords: Continental Resources, Boston , Systems Administrator, IT / Software / Systems , Bedford, Massachusetts