Customer Service/Debt Collector

Company: Zwicker & Associates, P.C.
Location: Andover
Posted on: November 15, 2024

Job Description:

Description:

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients' interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

We are currently seeking Debt Collectors to join our team. Several openings are available. The role provides paid onsite training for four weeks including weekly pay and monthly bonuses. The start date for the role is December 2nd. The base hourly rate for this position is $17.00-$20.00 with uncapped bonus potential.

The office is located at 80 Minuteman Rd, Andover, MA, 01810 and the role is fully onsite for the first 90 days of employment with potential flexibility after.

The schedule is Monday - Friday, no weekends. Business hours run from 8 AM - 7 PM.

Benefits

Health insurance
Vision insurance
Dental insurance
401(k)
Paid time off

Responsibilities

Establish contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to them
Record accurate and detailed notes; update account status and card member's information into computer system
Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives
Comply with policies and procedures of Zwicker & Associates, P.C.
Comply with FDCPA and state consumer protection laws.
Requirements:
Above average administrative and phone skills
Strong negotiation skills
Excellent communication skills
Well organized, results driven
Effective decision-making skills
Strong listening, interpersonal, oral, and written communication skills
Basic computer skills
Basic math skills. You will be required to complete a standard math skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.

Physical Qualifications

Be able to lift 5 pounds or greater
Be able to sit 90% of the work day at times
Be able to bend at the waist and be mobile when needed
Be able to read and comprehend position-specific documents and correspondence
Be able to operate a computer, phone, and/or equivalent devices
Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing
Be able to complete a minimum of a 40 hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management.

This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off including paid holidays, and 401K with match.

This an hourly rate position plus the potential for a monthly bonus - bonus' are not capped.

EOE, drug free workplace.

Please review our Applicant Privacy Notice at http://www.zwickerpc.com/job-applicant-privacy-notice/

#ZR

Keywords: Zwicker & Associates, P.C., Boston , Customer Service/Debt Collector, Hospitality & Tourism , Andover, Massachusetts