Retail Service Center Specialist - Bos
Company: ENGINEERINGUK
Location: Boston
Posted on: October 14, 2024
Job Description:
About this roleAbout Client ExperienceOur mission within the
Client Experience (CX) organization is to make it easier for
clients to do business with BlackRock, making service so simple it
becomes a source of alpha. We are organized across 4 key
pillars:Client Experience Delivery- client-facing teams
orchestrating all aspects of service delivery, and onboarding teams
bringing new business onto our platform, Wealth- differentiated
capability for both Whole Portfolio and Wealth clients & products,
respectively, Client Experience Operations- core client operations
teams driving reporting, billing, and onboarding due diligence
across the globe, and Client Experience Transformation-
accelerating progress towards our CX mission via research and
competitive insights, analytics, marketing, business and change
management.Team OverviewThe Retail Service Center sits within the
CX Wealth team and provides client service support for
BlackRock-affiliated U.S. Financial Advisors, U.S. Retail
shareholders, and Institutional clients holding mutual funds, as
well as assistance with BLK employee accounts specific to mutual
funds. The products supported by the team include our open-end
mutual funds, certain iShares and closed-end fund products.Role
Responsibilities
- Respond to telephone inquiries regarding account status (i.e.
account balances, trade / maintenance history, etc.), legal
requirements, fund operations, and information on BlackRock
products such as service options, fund performance, pricing,
yields, portfolio characteristics, historical figures, tax
implications, and other mutual fund specific information.
- Assist customers with accessing and navigating the website and
voice response unit.
- Partner with others within the Shareholder Services area in
order to meet departmental quality standards and ensure a smooth
flow of operation.
- Process telephone transactions as requested by shareholders or
their representatives using the on-line transfer agency
system.
- Actively support report distribution, account research using
various resources, respond to written customer inquiries, and
assist other departments.
- Run ad-hoc projects assigned by supervisors.Proficiencies
- Bachelor's degree preferred.
- Desire to learn mutual fund industry from ground up (some
knowledge of industry is a plus).
- Ability to effectively work in a fast-paced environment,
multi-task, and meet deadlines.
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Ability to interact as a team member and maintain a flexible
demeanor.Our benefitsTo help you stay energized, engaged and
inspired, we offer a wide range of benefits including a strong
retirement plan, tuition reimbursement, comprehensive healthcare,
support for working parents and Flexible Time Off (FTO) so you can
relax, recharge and be there for the people you care about.Our
hybrid work modelBlackRock's hybrid work model is designed to
enable a culture of collaboration and apprenticeship that enriches
the experience of our employees, while supporting flexibility for
all. Employees are currently required to work at least 4 days in
the office per week, with the flexibility to work from home 1 day a
week. Some business groups may require more time in the office due
to their roles and responsibilities. We remain focused on
increasing the impactful moments that arise when we work together
in person - aligned with our commitment to performance and
innovation. As a new joiner, you can count on this hybrid model to
accelerate your learning and onboarding experience here at
BlackRock.About BlackRockAt BlackRock, we are all connected by one
mission: to help more and more people experience financial
well-being. Our clients, and the people they serve, are saving for
retirement, paying for their children's educations, buying homes
and starting businesses. Their investments also help to strengthen
the global economy: support businesses small and large; finance
infrastructure projects that connect and power cities; and
facilitate innovations that drive progress.This mission would not
be possible without our smartest investment - the one we make in
our employees. It's why we're dedicated to creating an environment
where our colleagues feel welcomed, valued and supported with
networks, benefits and development opportunities to help them
thrive.Equal Opportunity EmployerBlackRock is proud to be an Equal
Opportunity and Affirmative Action Employer. We evaluate qualified
applicants without regard to race, color, national origin,
religion, sex, sexual orientation, gender identity, disability,
protected veteran status, and other statuses protected by
law.BlackRock will consider for employment qualified applicants
with arrest or conviction records in a manner consistent with the
requirements of the law, including any applicable fair chance
law.
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Keywords: ENGINEERINGUK, Boston , Retail Service Center Specialist - Bos, Hospitality & Tourism , Boston, Massachusetts
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