Ambulatory Clinic Supervisor I (Complex Care Service)

Company: Boston Children's Hospital
Location: Boston
Posted on: April 2, 2025

Job Description:

The Division of General Pediatrics strives to provide high quality of care across the continuum to over 4,000 children with medical complexity. Complex Care Service patients with lifelong, life-limiting complex chronic conditions that affect the function of multiple organ systems. CCS patients often rely on multiple medications and medical equipment and supplies to optimize their health. Many CCS patients require large health care teams to meet their health care needs. Learn more about the Complex Care Service here .

Principal Duties and Responsibilities:

• Supervises administrative staff. Interviews, hires, orients, trains, develops, and disciplines staff as necessary. Organizes work and work processes. Conducts annual performance appraisals and recommends merit increases in conjunction with the Practice Administrator and consistent with Hospital policy. Conducts regular staff meetings.
• Maximizes revenue by ensuring all appropriate registration and administrative paperwork is generated at the time of patient registration and forwarded to the Hospital and/or Foundation in a timely manner. Identifies opportunities to change billing processes and procedures to enhance positive patient experience.
• Ensures all Program personnel are trained in Hospital policies and procedures, as well as in ECES, and appropriate features of the Hospital's information systems, including follow up training and consultations. Ensures compliance with third-party regulations and requirements and billing as they relate to proper documentation, coding and charge entry processes for program clinical services.
• Evaluates Program's space needs. Oversees clinician schedule(s) to ensure appropriate room utilization and resource allocation. Monitors and coordinates any facility issues which affect operations. Recommends efficiency improvements to the Practice Administrator.
• Purchases medical and office supply needs through established protocols to ensure efficient patient care. Monitors supply inventory/budgeting and identifies and communicates trends and patterns to support cost containment and ensures appropriate use of supplies.
• Ensures patient satisfaction by providing positive and effective customer service. Monitors and assesses management and operations for patient satisfaction. Recommends and implements improvements to service.
• Organizes and maintains daily administrative operations of department. Exemplifies ECES values in performing these duties. Prepares, verifies and monitors departmental payroll and maintains related records. Prepares periodic reports and documents to comply with hospital, governmental, regulatory and/or funding agency requirements, according to established schedules. Coordinates administration of departmental fellowship and/or residency programs, training grants and related programs.
• Participates in budget process by identifying and analyzing trends and patterns and prepares cost projections. Develops proposals to improve cost effectiveness. Monitors budgets and payroll, resolves variances, prepares reports and maintains related records and documentation.To qualify, you must have:
  • Associate's degree in Business or a closely related field and three years of previous experience required. Additional years of experience may substitute for a degree.
  • Basic understanding of scientific, mathematical, or technical principles.
  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
  • Demonstrated knowledge of hospital systems, operations, and managed care.
    Boston Children's Hospital offers competitive compensation and unmatched benefits. Experience the benefits of passion and teamwork.
    

Keywords: Boston Children's Hospital, Boston , Ambulatory Clinic Supervisor I (Complex Care Service), Healthcare , Boston, Massachusetts