Senior Manager, Revenue Operations

Company: Zappi
Location: Boston
Posted on: April 14, 2025

Job Description:

We have a world class agile market research platform. We help brands rewire their traditional ad & innovation development processes with insights early, often & connected to create a learning loop. The result? They get smarter over time. Insights teams have more impact. Brands launch better ads & products.We were founded in 2012 with the dream of creating end-to-end automated research. Fast forward 10 years and we have 1,000+ happy customers, 100,000+ ideas tested and we operate in 50+ research markets. And we're entering the next phase of our growth journey!So how do we do it?Our platform provides access to actionable, quick and smart insights to amplify creative effectiveness and shape winning innovation, empowering creators with the agility and the data they need to make better decisions about the ads and innovation they take to market.Through working with some of the biggest brands in the world, we've built technology that lets our customers see their product innovations and advertising ideas through their consumers' eyes so they can quickly iterate, optimize, validate and learn - increasing their chances of in-market success.Who we're hiringZappi is hiring a Revenue Operations Manager, GTM Americas, to partner with senior leadership in driving growth through strategy, data insights, and operational improvements. This individual contributor role is high-impact and highly visible. Ideal for someone who thrives in fast-paced environments, takes initiative, and thrives at solving problems. You will work closely with Sales, Product, Marketing & Customer Success leadership to ensure seamless execution of key commercial initiatives, drive operational efficiencies, and scale go-to-market (GTM) strategies across the Americas.You will be a data-driven, strategic thinker who can break down complex problems, can manage multiple strategic priorities, and communicate with executive stakeholders. Success is measured by execution of revenue operations business as usual tasks and Zappi's ability to grow customers and revenue through strategic GTM projects.Key Responsibilities

• Go-to-Market (GTM) operations

• Partner with Americas GTM leaders to accelerate execution & improve operations.
• Drive process improvements in segmentation, pricing, & sales enablement.
• Lead cross-functional initiatives across Product, Marketing, and Customer Success.
• Build operational cadences, dashboards, & reporting to track GTM effectiveness.
• Promote accountability & continuous improvement within the GTM organization.
• Strategy & data insights
  • Frame strategic questions & perform data analysis to shape GTM strategy & uncover growth opportunities.
  • Insights for leadership decisions on resourcing, market focus & execution.
  • Customer-centric insights from Zappi customer journey to guide GTM decision making.
  • Coordinate americas GTM activities, ensuring teams have the right data & motions to engage customers effectively at each stage.
  • Leadership on account planning & development of customer growth strategies.
  • Cross functional leadership
    • Connective tissue for GTM across Sales, Product, Marketing & Customer Success.
    • Internal communications & project management across commercial initiatives.
    • Organise GTM motions for key industry events, client roundtables & executive engagements.What We're Looking For
      • Minimum of 5 years experience in sales strategy & ops, revenue operations or GTM strategy. Relevant experience in fields like management consulting, internal strategy teams, Masters degree or equivalent strategic experience also considered.
      • Strong project management and execution in fast-paced environments.
      • Skilled at influencing cross-functional teams without direct authority.
      • Analytical, data-driven & action-oriented.
      • Highly organized with strong attention to detail.
      • Passionate about growth and operational efficiency.Benefits
        • Salary range $125,000 - $145,000 per annum. Salaries are benchmarked annually.
        • Unlimited holidays - we want well rested and motivated teams so encourage people to take plenty of time off. We don't cap your allowance, but do set a minimum of at least 20 days per year plus national holidays.
        • One company-paid mental health day of rest every quarter (these are pre-scheduled, so the entire company can take the same days off regularly to reset).
        • Flexible working arrangements, including remote (unless otherwise specified).
        • Thoughtfully designed offices to support both individual work and collaboration without interrupting others.
        • Support setting up your home office, if appropriate.
        • Wellbeing benefits and access to trained therapists / counsellors.
        • Company paid Life, AD&D, Short term & Long term disability.
        • Immediate access to Zappi's Health, Dental and Vision Insurance Plan.
        • Option to enter Zappi's 401k program after 90 days of employment, matched up to 4%.
        • Tailored personal development through training allowances, coaching, mentorship and career frameworks.Why join us?We've been recognized as one of the hottest martech companies in 2022 by Business Insider and named Best Place to Work by Quirk's Media for our engaging and inclusive workplace culture. We're committed to both people and the planet.Our belief in inclusion means we're building an organisation of diverse individuals and helping brands eliminate cultural presumptions in their research. Read our Diversity Manifesto here.We are a values and behaviours driven business and believe that Trust, Truth, Ownership, Ambition and Humility describe Zappi employees on our best day. This is how we strive to show up for our customers, for each other and for our communities. assures us we're on the right track and have structures in place to become the business we want to be. Our commitment to minimise our impact on the environment means being honest with ourselves and transparent with you-about everything from carbon emissions to tree-planting initiatives. We achieved our goal of becoming Net Zero in 2021!Zappi Company Culture Highlights
          • Winner of Comparably's Award for Best Company for Women 2022.
          • Winner of Comparably's Award for Best Company Work-Life Balance 2022.
          • Winner of Comparably's Award for Best Company Compensation 2022.
          • Winner of Comparably's Award for Best CEO for Women 2022.
          • Winner of Comparably's Award for Best Company for Diversity 2022.
          • Winner of Comparably's Award for Best Company Culture 2022.
          • Winner of Comparably's Award for Best CEO 2022.
          • Winner of Comparably's Award for Best Happiness 2022.
          • Winner of Comparably's Award for Best Leadership Teams 2023.
          • Winner of Comparably's Award for Best CEOs for Diversity 2023.
          • Winner of Comparably's Award for Best Engineering Teams 2023.
          • Winner of Comparably's Award for Best Company Outlook 2023.
          • Winner of Newsweek's Top 100 Most Loved Workplaces in the UK 2022 & 2023.
          • Recognised by Fast Company's Best Workplaces for Innovators 2023.
          • Winner of Best Marketing Insights Platform in the MarTech Breakthrough Awards 2023 & 2024.Equal OpportunityZappi is an equal opportunity employer; our diversity is a major strength. We are committed to providing equal opportunities for all individuals, regardless of their race, gender, sexual orientation, disability, or any other characteristic protected by applicable laws.We believe that a diverse and inclusive workforce fosters innovation, creativity, and success. Our hiring decisions are based solely on merit, qualifications, and abilities, ensuring fairness and equity throughout our recruitment process. We welcome applications from all backgrounds and encourage candidates from underrepresented groups to apply. Join our team and contribute to an inclusive environment where everyone's unique perspectives and talents are valued and respected.
            #J-18808-Ljbffr

Keywords: Zappi, Boston , Senior Manager, Revenue Operations, Executive , Boston, Massachusetts