Retail Sales Manager

Company: Arid Lands Institute
Location: Boston
Posted on: February 18, 2025

Job Description:

The Retail Sales Manager is responsible for leading the Retail team, overseeing the day-to-day operations of the ICA Store and management of the retail sales team, as well as the management of all aspects of online fulfillment. The Manager will partner and collaborate closely with the Director of Retail to steward the goals, initiatives and priorities of the department. This position requires onsite presence; weekend hours, evenings and holidays are required.The Retail Sales Manager contributes to a culture of collaboration, community, and respect while embodying the principles of ICA's Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work. This is a full-time, salaried position.Please note:

• All ICA employees are required to reside in Massachusetts and within commuting distance from our Seaport location as of their first day of work.Responsibilities:
  • Provide leadership and modeling for the sales team by providing a high level of customer service to store visitors, a keen understanding of all ICA Store products, and a positive attitude for the store and the institution.
  • Oversee Retail Supervisor in all aspects of operations; ensure supervisor is trained to function as 'manager on duty' when needed and handle the myriad of responsibilities of the position including carrying out all store policies and procedures.
  • Manage retail sales team including staff recruitment, training, scheduling, conflict resolution, and performance evaluations.
  • Organize weekly sales meeting to keep the team abreast of sales goals, product information, and exhibition tie-ins.
  • Oversee team's work for online store operations including all customer service communications and fulfillment of orders.
  • Assist Director of Retail in updating and maintaining online store as needed.
  • Coordinate special retail events (appearances & book signings, events sponsored through the Retail, Marketing, Performance, and/or Education departments).
  • With Director of Retail, visually merchandise store on an ongoing basis.
  • Responsible for daily restock and prepare store for weekend sales on Friday, working with retail sales team to assist and implement directives.
  • Create ICA Store signage as needed with marketing design template.
  • Required to work one weekend and one evening shift (mandatory).Administration:
    • Oversee all technical aspects of the retail store hardware including Shopify/POS system, tap and chip readers and label printers; Act as main point of contact with IT for all troubleshooting needs, and train colleagues on troubleshooting these areas.
    • Under the direction of the Director of Retail and with the assistance of the Operations Coordinator, prepare and execute annual fiscal inventory count.
    • Create ongoing process documentation detailing the steps and actions required to complete the functions of this position.Qualifications:
      • Three years experience as a retail manager or supervisor.
      • Proactive, can work well autonomously and as a team player.
      • Well-organized and responsible with an aptitude for problem-solving.
      • Excellent verbal and written communication skills.
      • Outgoing and welcoming with variety of Store customers including board members, donors, visitors, staff, tourists.
      • A team player with high level of dedication.
      • Understanding and appreciation for contemporary art and/or museums.
      • Hands-on experience with Shopify POS a plus.
      • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Publisher).
      • Familiarity with inventory procedures.
      • Ability to multi-task and excel in a fast-paced and busy environment.
      • Comfort interacting with people all day.
      • Ability to work collegially, professionally and collaboratively with a diverse group of constituents including staff, visitors, and vendors.
      • Availability to meet the requirements of working weekends, evenings, and holidays.Physical Requirements:
        • Prolonged periods of remaining stationary working on a computer, standing and/or moving about in the museum store and throughout building.
        • Ability to see, listen, and talk for extended periods in person, over the telephone and computer, and understand printed materials.
        • Ability to lift up to 40 pounds, load and unload, push and pull.
        • Ability to move about in the office spaces and store to access files, printers, office equipment, etc.
        • Must be able to exchange accurate information with departments, and with diverse and multigenerational staff and visitors.This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.The ICA offers an excellent benefit package that includes health, dental and vision insurance, disability/life insurance, flexible spending accounts, 403(b) retirement plan, and paid time off.Starting Compensation: $52,000.00 AnnuallyStarting compensation is based on meeting minimum qualifications.The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).The ICA is an Equal Opportunity Employer, committed to being a diverse and inclusive workplace. We are an EOE/AA employer dedicated to fair and inclusive employment practices for all individuals. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact HR-EOE@ icaboston .org or 617-478-3171.
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Keywords: Arid Lands Institute, Boston , Retail Sales Manager, Executive , Boston, Massachusetts