Director of Business & Leisure Travel

Company: Snow King
Location: Boston
Posted on: February 11, 2025

Job Description:

PropertyAbout UsAt Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.Location DescriptionThe Boston Harbor Hotel is Boston's premier waterfront hotel, where luxury service is personal. We offer a competitive and comprehensive compensation and benefits package, as well as growth opportunity. All candidates must display superior service orientation, be willing to learn and work as part of our team. Due to the nature of our business, schedule flexibility is required for all positions.OverviewThe Boston Harbor Hotel, where our Forbes Five-Star & AAA Five Diamond urban resort offers a journey of endless opportunities! When you join our team, you become part of a passionate group at Pyramid Global, a fast-growing leader in hotel management encompassing 200+ properties, that are dedicated to creating unique experiences unlike any other across the globe. We are seeking determined professionals with a passion for hospitality, who are committed to delivering unmatched service while working together to meet challenges boldly, thoughtfully, and creatively. The Boston Harbor Hotel is pleased to offer a competitive compensation & benefits package, and excellent development opportunities, each offering unique ways to explore the world. Join our journey that will energize, challenge, and advance your career growth!CANDIDATE PROFILEEducation: Bachelor's degree, preferably specializing in Hospitality, Sales or equivalent experience is required.Experience: Must have at least five (5) or more years of strong Sales and Logistics experience in a Full-Luxury Hotel, or other related/equivalent field may be considered. Previous experience in a Sales Manager or Revenue Manager role is required.KEY RESPONSIBILITIESThe primary responsibilities for the Director of Business & Leisure Travel include but are not limited to:

• Responsible for soliciting, prospecting, negotiating and booking new and repeat business through efforts, which could include; outside sales calls, referrals, networking, etc. to maximize room revenue.
• Coordinate client specifications with all departments as appropriate, and efficiently respond to client comments or issues, to enhance future sales prospects.
• Analyze historical, current and future hotel/market trends to create and develop key selling strategies to ensure hotel is positioned correctly with partners.
• Develop and cultivate relationships with key corporate, business and travel industry accounts to maintain and increase market share.
• Participate in trade shows, community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.
• Create booking incentives for need periods.
• Follow all established policies and procedures relating to administration of accounts and ultimate booking of business.
• Responsible for meeting and exceeding revenue goals.
• Maximize revenue by selling all facets of the hotel, both orally and written form to previous, current and prospective clients.
• Partnering with the Hotel's Conference Services, Catering and Banquets teams to ensure effective booking turnovers and positive client experiences, while ensuring all contractual agreements with the customer have been met.
• Conduct weekly site visits, while entertaining clients as deemed appropriate for potential business for that account.
• Handle account details for all pertinent aspects of solicitation and closing are complete and documented.
• Consistently deliver high standards of care to existing customers and to promote further business by exceeding customer expectations where possible.
• Ensure all proposals and contracts are presented to the client accurately and effectively, while operating in accordance with strategic objectives to exceed market driven revenue components.QualificationsJOB QUALIFICATIONSIn addition to performance of key responsibilities and supportive functions, this position may be required to possess a combination of the following skills and experiences:
  • Ability to travel for sales calls, including representation of the company at tradeshows and conferences as necessary.
  • Proven record of penetrating markets, while developing market segments.
  • Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
  • Demonstrated ability to work with maximum efficiency, accuracy and attention to detail.
  • Must have experience in all Microsoft Office and industry relevant Sales systems.
  • Ability to work effectively in Microsoft Excel to create spreadsheets regularly.
  • Demonstrated ability to work cohesively with a team.
  • Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
  • Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
  • Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.
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Keywords: Snow King, Boston , Director of Business & Leisure Travel, Executive , Boston, Massachusetts