Chief Operating Officer

Company: Commonwealth of Massachusetts
Location: Boston
Posted on: February 11, 2025

Job Description:

An Official website of the Commonwealth of MassachusettsALERTEffective January 25, 2024, Executive Order #627 cements the Commonwealth's well-established practice of skills-based hiring, paving the way to a more equitable hiring process. The Commonwealth is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to serve our citizens. Join us today!Job Description - Chief Operating Officer (250000W2)Lemuel Shattuck Hospital, part of the Massachusetts Department of Public Health (DPH), is seeking a visionary Chief Operating Officer (COO) to play an essential role in shaping the strategic direction and operational excellence of the hospital. As a key member of the Leadership and Senior Management Teams, the COO leads the planning, implementation, and evaluation of hospital programs and ensures alignment with the organization's mission and strategic goals. Collaborating closely with the Chief Nursing Officer (CNO), Chief Medical Officer (CMO), and other senior leaders, the COO drives operational efficiency, regulatory compliance, and quality standards while fostering a culture of safety and innovation. This leadership role requires a balance of strategic vision and hands-on management to oversee multiple priorities effectively.As a critical partner to the Chief Executive Officer, the COO provides leadership across various departments and serves as a liaison to centralized functions such as Human Resources, IT Services, and campus vendor programs. This role demands a commitment to excellence in meeting The Joint Commission (TJC), Centers for Medicare and Medicaid Services (CMS), and DPH standards while spearheading initiatives to improve organizational processes and services. The COO is also entrusted to act as the Appointing Authority in the CEO's absence, ensuring seamless operations and continuity of leadership. This is a dynamic opportunity for a seasoned professional dedicated to advancing hospital operations, driving impactful change, and supporting a mission-driven healthcare environment.Duties and Responsibilities of the Chief Operating Officer (these duties are a general summary and not all inclusive):

• Provide leadership, direction, and supervision to assigned departments and divisions, ensuring alignment with organizational goals and strategic initiatives.
• Evaluate departmental performance, resource allocation, and utilization to establish and prioritize goals and activities.
• Oversee hospital-wide compliance with TJC, CMS, and DPH standards and regulations.
• Ensure continuous survey readiness through education, training, and adherence to external regulatory requirements.
• Collaborate with the CEO and senior leadership to maintain effective hospital operations with a focus on safety, quality, and data-driven decision-making.
• Act as the liaison to centralized functions, including Human Resources, IT Services, and vendor programs, ensuring alignment with hospital operations and regulatory standards.
• Develop and implement organizational and operational improvements to streamline processes and enhance service delivery.
• Support the design and execution of system reorganizations in collaboration with senior staff to meet current and future organizational needs.
• Provide guidance on program and service adjustments to address evolving requirements, including transitioning to the East Newton Pavilion building.
• Attend and lead relevant committees and workgroups, delegating functions as necessary to ensure smooth operations and project implementation.
• Act as the Appointing Authority in the absence of the CEO, ensuring continuity of leadership and decision-making.
• Monitor and manage the preparation and maintenance of hospital-wide operations to support compliance and regulatory excellence.Preferred Qualifications for the Chief Operating Officer:
  • Certifications in healthcare-related fields are highly desirable, such as Certified Professional in Healthcare Quality (CPHQ), Certified Specialist in Healthcare Accreditation (CSHA), or Certified Professional Medical Services Management (CPMSM).
  • At least seven years of hospital operations experience, including a minimum of three years in supervisory and management roles.
  • Strong knowledge of medical care and support services in inpatient hospital and public health issues, with state government experience preferred.
  • Proven experience working effectively with oversight agencies and federal and state regulatory bodies.
  • Extensive knowledge of healthcare quality improvement guidelines and accreditation standards, including federal and state regulations.
  • Exceptional organizational skills with the ability to analyze complex problems, design practical solutions, and delegate authority effectively.
  • Demonstrated ability to resolve personnel conflicts and motivate staff in a collaborative environment.
  • Ability to lead and adapt in a dynamic healthcare environment while maintaining regulatory compliance and operational excellence.
  • Excellent verbal and written communication skills, with the ability to engage diplomatically across management and clinical staff.MINIMUM ENTRANCE REQUIREMENTS:Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.Substitutions:I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
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Keywords: Commonwealth of Massachusetts, Boston , Chief Operating Officer, Executive , Boston, Massachusetts