Fire Service Technician II

Company: Johnson Controls International
Location: Canton
Posted on: September 25, 2024

Job Description:

Job Summary: We are seeking a skilled Fire Alarm Technician to join our team, responsible for installing, troubleshooting, and repairing electronic fire alarm systems and other related building system products.

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. Our diverse team of top professionals is committed to making a difference.

What We Offer:

• 
  
• Competitive starting pay
  
• Paid training
  
• Tuition reimbursement
  
• Global advancement opportunities
  
• Company vehicle (as applicable)
  
• Referral bonuses
  
• Comprehensive benefits
  
  • 
    
  • Medical/dental/vision insurance
    
  • Health savings account (HSA)
    
  • Life insurance
    
  • 401(k) savings plan with company match
    
  • Short-term and long-term disability
    
  • Employee assistance program
    
  • Wellness program
    
  • And more
    
    
    
    
    Job Responsibilities:
    
    • 
      
    • Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions
      
    • Contact customer representatives to ascertain equipment/system problems
      
    • Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
      
    • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment
      
    • Service, troubleshoot, and install many different manufacturers' Fire & Life Safety systems, including SimplexGrinnell
      
    • Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals
      
    • Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction
      
    • Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers
      
    • Obtain customer signature upon completed service call assignment
      
    • Participate in a scheduled on-call rotation
      
    • Help train or mentor others on the service team
      
    • Perform other duties as assigned
      
      
      Requirements:
      
      • 
        
      • 2-3 years documented experience in low-voltage electrical systems, including Fire/Life Safety systems
        
      • Valid Fire Alarm License - FAL
        
      • Experience in reading and interpreting blueprints, submittals, and operational/product manuals
        
      • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
        
      • High school diploma or equivalent
        
      • Ability to follow verbal and written instructions
        
      • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs
        
      • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high-lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
        
      • Ability to work flexible hours, including weekends, to meet customer requirements
        
      • Overnight travel may be required
        
      • Demonstrate a high level of customer service
        
      • Maintain truck inventory to ensure timely response to customer needs
        
      • Ability to adhere to, implement, and always follow safety guidelines and procedures
        
      • Strong organizational skills, positive attitude, and ability to learn quickly
        
      • Possess a valid driver's license and driving record that meets company requirements
        
      • Able to pass a pre-employment background and drug test
        
      • Retain any licenses required by National, State, and Local codes
        
      • Completion of SimplexGrinnell Programming training within 12 months
        
        
        Preferred Qualifications:
        
        • 
          
        • Willing to obtain NICET certifications
          
        • Access Control/Security experience
          
          
          Johnson Controls International plc is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Keywords: Johnson Controls International, Boston , Fire Service Technician II, Engineering , Canton, Massachusetts