Company: Wayfair LLC
Location: Boston, MA
Posted on: August 15, 2017
Position: Senior Manager (Product Management / Customer Loyalty)
This posting covers multiple openings for the position described.
Duties: Manage and drive the overall execution, performance, and effectiveness for
all Wayfair’s brands’ customer loyalty initiatives. Develop new ways to serve
repeat customers. Analyze potential loyalty programs and scale existing referral
and gift card programs. Identify new customer loyalty opportunities and develop
strategies to drive site traffic, repeat customer purchases, and profit growth,
based on customer feedback, competitive research and industry benchmark analysis.
Define KPIs for loyalty initiatives and establish stretch goals. Execute on loyalty
strategies by working with multiple cross functional teams such as engineering,
product management, analytics and creative teams; leverage existing and new
technology to drive business goals. Negotiate with external and internal partners
(vendors, distribution partners, engineers, other team leads, senior management) to
deliver on cross-functional customer loyalty projects. Mentor junior team members.
Requirements: Master's degree in information technology, information systems,
finance, economics, innovation or related field (willing to accept foreign
education equivalent) plus two (2) years of experience performing technology
analysis and consulting. or, alternatively, a Bachelor's degree and six years of
experience as noted above. One year of experience must include: Developing robust
technical strategy through abstract problem solving - including analyzing business
problems and initiative, and defining project scope ; Prioritizing technology
initiatives based on ROI and risk assessment analyses; Performing analytical
analysis, quantification of research and data analysis, and A/B testing; Performing
data extraction, transformation and loading using SQL; communicating technology
ideas with business leaders, external partners, technology teams, and design teams;
and developing presentations based on data findings using PowerPoint.
Submit resume to Wayfair LLC, Sal Lisanti, 100 Huntington Avenue 4 Copley Place,
Boston, Massachusetts 02116 or via https://jobs.wayfaircareers.com/jobs/oOJP5fwb
Keywords: Wayfair LLC, Boston, Senior Manager, Retail - All, Boston, MA, Massachusetts
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