Manager, Engineering Development Group
Company: The MathWorks, Inc.
Location: Natick, MA
Posted on: January 24, 2017
Job Description:
Working under the direction of the Application Support Manager
1, will be responsible for developing the career of entry level
engineers; improving department level project ownership; management of
technical support responsibilities; providing ongoing coaching on
career advancement opportunities for the growth and development of
entry level engineers; managing a Technical Support team to ensure that they
meet and exceed customer expectations and achieving continuous
improvement of service levels; providing coaching and guidance on customer
case management, response time, and teamwork in providing technical
support to our customers; interviewing and hiring of qualified entry
level engineers throughout the year; collaborating with software
development teams on technical support and customer issues; establishing
and evolving effective business goals, strategies and processes;
and developing procedures, proposals, plans, guidelines and
initiating their implementation. Education and Experience: Master’s degree or higher (or foreign education equivalent)
in Engineering and two (2) years of experience in job offered or
(2) two years of experience in development or technical support of
MATLAB-based math, statistics and finance modeling tools. Special Requirements: • Demonstrated expertise delivering customer-facing
technical support for MATLAB- and math-based modeling tools. • Demonstrated expertise providing customer technical
support according to KCS methodologies. • Demonstrated expertise programming in MATLAB. • Demonstrated expertise evaluating, coaching and mentoring engineering interns including conducting peer interviews to
support entry-level hiring decisions. [Expertise may be gained during graduate program.] For the position listed above, interested candidates may search
by job code 16892 for specific job details and requirements and apply
online on the Careers Page at http://www.mathworks.com/company/jobs
Keywords: The MathWorks, Inc., Boston , Manager, Engineering Development Group, Engineering , Natick, MA, Massachusetts
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