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Manager, Engineering Development Group

Company: The MathWorks, Inc.
Location: Natick, MA
Posted on: January 24, 2017

Job Description:

Working under the direction of the Application Support Manager 1, will

be responsible for developing the career of entry level engineers;

improving department level project ownership; management of technical

support responsibilities; providing ongoing coaching on career

advancement opportunities for the growth and development of entry level

engineers; managing a Technical Support team to ensure that they meet

and exceed customer expectations and achieving continuous improvement of

service levels; providing coaching and guidance on customer case

management, response time, and teamwork in providing technical support

to our customers; interviewing and hiring of qualified entry level

engineers throughout the year; collaborating with software development

teams on technical support and customer issues; establishing and

evolving effective business goals, strategies and processes; and

developing procedures, proposals, plans, guidelines and initiating their

implementation.

Education and Experience:

Master’s degree or higher (or foreign education equivalent) in

Engineering and two (2) years of experience in job offered or (2) two

years of experience in development or technical support of MATLAB-based

math, statistics and finance modeling tools.

Special Requirements:

• Demonstrated expertise delivering customer-facing technical

support for MATLAB- and math-based modeling tools.

• Demonstrated expertise providing customer technical support

according to KCS methodologies.

• Demonstrated expertise programming in MATLAB.

• Demonstrated expertise evaluating, coaching and mentoring

engineering interns including conducting peer interviews to support

entry-level hiring decisions.

[Expertise may be gained during graduate program.]

For the position listed above, interested candidates may search by job

code 16892 for specific job details and requirements and apply online on

the Careers Page at http://www.mathworks.com/company/jobs

Keywords: The MathWorks, Inc., Boston , Manager, Engineering Development Group, Engineering , Natick, MA, Massachusetts

Click here to apply!

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