BostonRecruiter
the smart solution for Boston jobs

Senior Platform Support Engineer

Company: Houghton Mifflin Harcourt
Location: Boston
Posted on: September 13, 2017

Job Description:

Job Requisition ID: 4265

HMH are looking for experienced Platform Support Engineers to join our team. We are looking to speak with candidates who have a strong technical background, with excellent analytical and troubleshooting skills, who can work in a cross-functional role with other Development and Operations teams.

Required skills and knowledge

You will have a background in full-stack web technologies, as well as querying and scripting skills, and be familiar with the principles of agile software development and support. You will also have experience managing a wide array of technical issues across a number of distributed teams, and know when to take the lead and delve into the details if required, to drive resolution. Communication, flexibility and good judgement are essential skills, as well as a desire to learn in a multi-platform environment.

This is a hands-on role which offers the candidate an excellent opportunity to learn and grow in the area of software support & life cycle management, with exposure to a range of technologies.

A typical day for Platform Support Engineers:

  • Triage & troubleshoot issues - take leadership on key issues resolution.
  • Management of pipeline - use dashboards to organize, monitor and communicate.
  • Communication - acting as pivot between Tech Support and Engineering teams, you will focus on decision-making to move issues forward.
  • Technical vendor management - working with offshore teams, oversee SLA & quality.
  • Keep a knowledge-base of support-related information up to date.
  • Engage in new product training & handovers to the support teams
  • Be creative - when the answer is not obvious, or the path is blocked

Experience required

  • Educated to Associate Degree level (Computer Science).
  • Minimum of 5 years of experience in an Engineering environment. Experience in software development & support
  • Background in full-stack web development technologies, e.g. Java, Javascript, REST API, PHP, .Net, HTML5
  • Experience supporting Windows, Mac, and Linux machines
  • Familiarity with MySQL and database architecture
  • Background in scripting languages
  • Experience working with ITIL, Agile, Kanban process

Physical Requirements:

  • Might be in a stationary position for a considerable time (sitting and/or standing)
  • The person in this position needs to move about inside office to access file cabinets, office machinery, etc
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
  • Must be able to collaborate with colleagues via face to face, conference calls, and online meetings

ABOUT US:
Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people's lives by fostering passionate, curious learners. As a leading provider of pre-K-12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom. HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.
For more information, visit

PLEASE NOTE:
Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

Keywords: Houghton Mifflin Harcourt, Boston, Senior Platform Support Engineer, Engineering, Boston, Massachusetts

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Engineering Jobs


Maintenance Mechanic
Description: Job DescriptionCome join our growing team We are seeking to add a Maintenance Mechanic to provide support and performi preventative maintenance on automated and other production systems under the direction (more...)
Company:
Location: Woburn
Posted on: 09/24/2017

Naval Reactors Engineer
Description: In order to have a positive impact on the mental and emotional health of Navy Pilots and flight crews, you need to go where they are. And they are flying missions in more than 6,000 aircraft. From all (more...)
Company:
Location: Providence
Posted on: 09/24/2017

SR QA ENGINEER
Description: Employer NYSE: CTL is a global communications and IT services company focused on connecting its customers to the power of the digital world. Employer offers network and data systems management, big (more...)
Company:
Location: Framingham
Posted on: 09/24/2017


Implementation Customer Engineer
Description: As a Technical Customer Engineer on our implementation services team, you will be responsible for all aspects of execution and delivery for new client implementations onto our Managed Accounts solutions (more...)
Company:
Location: Wakefield
Posted on: 09/24/2017

Senior Data Engineer
Description: Lookout is a cybersecurity company that makes it possible for individuals and enterprises to be both mobile and secure. With 100 million mobile sensors fueling a dataset of virtually all the mobile code (more...)
Company:
Location: Boston
Posted on: 09/24/2017

Cyber Operations Engineer (Cloud)
Description: Raytheon Global Business Services GBS is currently seeking an experienced cyber security engineer with a focus on cloud integration to join our Corporate IT Security organization. As a member of Cyber (more...)
Company:
Location: Billerica
Posted on: 09/24/2017

Jr. Integration and Test Engineer
Description: Overview br br br br br Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 1,600 employees of Draper tackle important national challenges (more...)
Company:
Location: Cambridge
Posted on: 09/24/2017

Operations Process Engineer
Description: Operations Process Engineer br br Desktop Metal is revolutionizing 3D printing of metal parts. Our printers robust build processes create complex parts beautifully, and at a price attainable by any (more...)
Company:
Location: Burlington
Posted on: 09/24/2017

Building Engineer (1st & Third Shift)
Description: JOB SUMMARY----Shift Schedule: 1st shift Tuesday, Wednesday, Thursday, and 3rd shift graveyard on the weekend.-- Utilizes advanced skills to perform complex preventive maintenance and corrective repair (more...)
Company:
Location: Littleton
Posted on: 09/24/2017

Lead iOS Engineer
Description: Job DescriptionSidelineSwap is growing. With recent funding, we 39 re hiring an iOS Engineer to take ownership of native iOS development.100 hands-on with iOS/Swift development but
Company:
Location: Boston
Posted on: 09/24/2017

Log In or Create An Account

Username:
Password:
 

Forget password?


Find us on Facebook

Find us on LinkedIn

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Boston RSS job feeds